Ford Online Recruitment for Inbound Customer Service Representative

Qualifications for membership of this Job Post are:

Summary of this Job Post :

Ford Credit Irving Business Center is looking for customer service representatives who will be responsible for taking inbound customer phone calls from Ford Credit customers, dealers, insurance companies, or other third parties while maintaining high levels of customer satisfaction. Representatives will navigate multiple systems in order to resolve many and varied phone calls related to vehicle financing or leasing

The Responsibilities of this Job Post are:

Responsible for providing a positive customer experience while appropriately handling routine inbound calls including but not limited to address changes, payment extensions and due date changes
Research, explain, and correct required items such as misapplied payments or payoff and balance disputes
Discuss past due accounts with customers and obtain acceptable arrangements to get the account up to date
Explain process requirements and obtain required information
Present exciting new marketing programs to customers
Must be flexible to work any shift during center’s hours of operation. Current hours of operation for this position are: Monday – Friday (7am - 8pm) and on Saturday (7am-5pm). Up to one hour lunch and two 15-minute breaks are provided. Regular fixed daily shifts start between 7am and 10am and include one late shift per week with rotating Saturdays (typically one every 4 weeks; however, frequency of Saturday shifts and overtime are based on business needs).

The Benefits of this Job Post are::

Ford Credit is a solely owned subsidiary of The Ford Motor Company, a leader in the automotive industry, that can offer you an environment where you can contribute, perform, and be rewarded
Ford Credit can provide career development as well as advancement opportunities within customer services and into other departments including account services, collections, and specialty account handling
Medical, dental, vision, life insurance, flexible spending accounts, Health-Savings Accounts
401K plan with a company match
College tuition assistance for those who qualify
Paid Quarterly bonus plan based on performance
Paid vacation and holidays
The job is one you can leave at the office (no requirements on your time or efforts outside the office)
Initial compensation may vary based on education, work experience, and bilingual capabilities
Pay increases are based on job performance and contribution
Ford Credit strives to be flexible with its employees
Ability to excel in a fast paced and structured atmosphere
Provides the opportunity to work in a team based environment