IT Field Services Technician
Date: Mar 9, 2017
Location: San Juan, PR, PR
Location: Luis Muñoz Marin Intl Apt (SJU-TRML)
Additional Locations: None
Requisition ID: 5246
Job Description:
Date: Mar 9, 2017
Location: San Juan, PR, PR
Location: Luis Muñoz Marin Intl Apt (SJU-TRML)
Additional Locations: None
Requisition ID: 5246
Job Description:
- The role of the Desktop/Field Services Technician Level 3 is to assist employees regarding all facets of end-user computing which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals. All candidates must have firsthand experience supporting desktop computers in a Windows/TCPIP environment.
Principal Duties and Responsibilities:
- Configure, install, monitor and maintain IT users' desktop software and hardware
- Support mobile workforce
- Provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software
- Technical owner responsible for end-to-end problem ownership, resolution and communication with employees
- May provide on-site training to users
- Resolve and close tickets/work orders supporting end-user desktops and peripherals
- Respond to customer support issues escalated from the Helpdesk
- Contribute to desktop projects (global installs/upgrades) as a project team member
- Remotely diagnose and resolve requests utilizing remote tools
- Troubleshoot and collaborate with other departments to assist with infrastructure related issues
- Document customer interactions in incident management system including asset management
- Recover data from hard disk drives and/or perform data migration
- Support remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops
- Install and configure local and network based printers
- Perform preventative maintenance
- Work various shifts, holidays, on-call and travel as required
- Follow management guidance, adhering to IT policy and procedure
Job Qualifications:
- Associate’s / Bachelor's Degree in Computer Science, Information Systems or other related field. Or equivalent work experience
- Minimum 5 years of demonstrable ‘hands-on’ IT work experience supporting and resolving diverse PC desktop software and hardware issues
- Overall knowledge of all Windows based operating systems including Windows 7
- Familiarity with workflow and with ticketing systems
- Knowledge of VPN connectivity and ability to troubleshoot issues
- Excellent customer service skills with ability to interface at all levels of the organization
- Excellent verbal and written communication skills
- Ability to work independently and perform in a collaborative, team based environment
- A+ certification preferred
- MCSE/MCP is a plus
- Previous IT infrastructure experience in Airline/Airport environment is a plus
- Must possess the ability to lift at least 30lbs
- Travel as required
Additional Locations: None
Requisition ID: 5246
Job Segment: Network, Technician, Computer Science, Information Systems, Telecom, Technology
Importante : No envíes tu CV si no cumples con los requisitos y recuerda poner el nombre de la vacante de tu interés en el asunto del correo.
💼 La Empresa es
American Airlines
🌎 Dirección de la Empresa
San Juan | Puerto Rico
📢 Campo de Trabajo
IT Field Services Technician
⏲ La Experiencia
Requerida
📩 Contactar la Empresa
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